📜 1. Refund Eligibility
Refunds are available under certain circumstances, and each request will be considered on a case-by-case basis. You may request a refund if:
You are dissatisfied with the services provided and notify us within 7 days from the date of purchase.
The services provided were significantly different from what was agreed upon, or if there was an issue that prevented you from using the service as intended.
You encountered technical issues or service failures that prevent you from using the service, and these issues were not resolved in a timely manner.
🔄 2. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
Customized or personalized services, which were specifically tailored to your request.
Services that have been partially or fully delivered, and the work has already begun.
Any services marked as non-refundable prior to purchase in the agreement or contract.
💰 3. Refund Process
If you believe you are eligible for a refund based on our policy, please follow these steps:
Submit a Refund Request: Contact us via email at [email protected] within 7 days of purchase. Provide details about the issue and your reason for requesting a refund.
Review: Our team will review your request and the circumstances of the service provided. We may request additional information or documentation to support your claim.
Resolution: We will notify you of our decision within 14 days of receiving your request. If your refund request is approved, we will issue the refund to the original method of payment.
🔒 4. Processing Time
Once a refund is approved, it may take up to 7-14 business days for the funds to appear in your account, depending on the payment method used. Please note that the actual refund processing time may vary depending on your bank or payment provider.
⚖️ 5. Dispute Resolution
If you are unsatisfied with the outcome of your refund request, please contact us, and we will do our best to address your concerns. In the event that a dispute cannot be resolved through direct communication, we may seek assistance from an external mediator to resolve the matter.
📞 6. Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us:
📍 Address: 123 High St, Cherry Hinton, Cambridge CB1 9LU, United Kingdom
📞 Phone: +44 203 478 5960
📧 Email: [email protected]
